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SHIPPING & DELIVERY HUB

Your ride. Your rules. Find all the details on shipping methods, shipping costs, delivery times, and local pickups right here. Everything you need to stay ahead of the pack and in control of your escape.

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SHIPPING COSTS

Orders over $150

FREE standard shipping Australia-wide

Orders under $150

$9.95 flat-rate shipping Australia-wide

Local metro delivery

 $119 for addresses within 60 km of Mascot HQ (Sydney)

Pick up

Free from Mascot HQ.

Delivery Times

Orders are processed and despatched within 24–48 business hours.

Estimated delivery timelines:

- Metro NSW: 2–5 business days
- Regional & interstate: 5–12 business days


We do not ship on weekends or public holidays.
During peak periods such as Black Friday, Christmas, and New Year processing times can be extended and delivery may take up to 14 business days once dispatched.

Shipping Carriers & Signature

We partner with trusted carriers to ensure your order arrives safely:

- eBikes: TNT
- Accessories: TNT or FedEx

All deliveries, including accessories, require a signature and cannot be left unattended. If no one is available to sign, re-delivery fees may apply. We recommend shipping to an attended address or a trusted location.

Important Note: We do not ship to P.O. boxes. Please ensure your shipping details are accurate.

Assembly & Package Sizes

Our bikes ship up to 95% assembled. A quick minute final setup is required. Watch our assembly videos here.

Box dimensions: Approx. 175 x 31 x 90 cm
Weight: Approx. 58 kg

Multiple Shipments & Pre-Orders

Orders may arrive in multiple shipments. eBikes and accessories are sent separately, and pre-order items will ship as soon as they become available. You’ll receive tracking updates for each shipment.


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FREQUENTLY ASKED QUESTIONS

Can I track my order?

Yes! Tracking information will be provided once your order has been despatched.

Can someone else sign for my delivery?

Yes, but ensure it is a trusted person as re-delivery fees may apply if the delivery is unattended.

Can I ship to a P.O. box?

No — please provide a physical address for delivery.