FREQUENTLY ASKED QUESTIONS

You have the option to have unrestricted full speed or power potential for your bike. However due to local laws, this could restrict your bike's use to private property only. It's a good idea to check the speed regulations in your area, as most states prohibit speeds above 25km/hr on public roads

Nearly all Australian states follow guidelines based on the European standard EN15194.

In general eBikes must:
• Not exceed 250W (with some exceptions, such as NSW, where the limit is 500W).
• Be powered solely by pedal assist, meaning the motor only operates when the pedals are in use (known as a pedelec).
• Not be operated solely by throttle.
• Not exceed a speed of 25 km/h.
• Comply with local laws, such as helmet requirements and speed limits in designated areas.

In short, eBikes are legal to ride in Australia, and you don’t need any special license to use one. However, it's always a good idea to check with your local authority for any additional regulations specific to your area.

NSW https://www.transport.nsw.gov.au/operations/walking-and-bike-riding/e-bikes

QLD https://www.qld.gov.au/transport/safety/rules/wheeled-devices/electric-bicycle-rules

VIC https://www.vicroads.vic.gov.au/safety-and-road-rules/cyclist-safety/power-assisted-bicycles

SA https://www.sa.gov.au/topics/driving-and-transport/cycling/riding-a-power-assisted-bicycle

WA https://www.wa.gov.au/organisation/road-safety-commission/cyclists#ebike-rules

NT https://nt.gov.au/__data/assets/pdf_file/0006/374352/v56-motorised-foot-scooters-and-power-assisted-cycles.pdf

Our delivery is completely FREE for orders over $150.

All Flight Risk eBikes comes with 2 Years warranty.

What we cover:
• Manufacturers Faults, defects and/or Failure.

What we don’t cover
• Exclusions for Claims, Damage, or Failures Due To:
• Misuse, including impacts, collisions, or any freestyle activities.
• Natural events such as water damage, fires, storms, or floods.
• Exposure to external factors (e.g., weather conditions) resulting in issues like rust, stains, blemishes, or similar damage.
• Damage caused by foreign objects or debris.
• Improper fitting, installation, or assembly of parts.
• Modifications, repairs, or services performed by unauthorized individuals or companies, unless explicitly approved by Flight Risk.
• Damages occurring during shipping or transit (we recommend selecting shipping insurance at checkout if needed).
• Normal wear and tear on components such as tyres, tubes, bearings, brake pads, discs, seats, and consumables (including fluids).
• Failure to maintain or service the bike according to the recommended schedule.
• Modifications or DIY installations of non-original parts or accessories not supplied by Flight Risk, or any alterations to the product from its original manufacturer specifications.
• Products won in competitions, giveaways, or exclusive promotions.

Eligibility Criteria
To be eligible to make a warranty claim you must:
• Be the Original Purchaser as listed on the Receipt.
• Lodge your Claim within the Valid Warranty Period from the Date of Receipt.

Our eBikes require more manual handling, so delivery typically takes longer. On average, delivery to major cities takes about 5-10 days. For more remote areas, including NT, WA, and TAS, delivery may take 14 days or more.

International shipping times vary depending on the product and destination.

We offer a 7-day return policy for change of mind, giving you 7 days from receiving your item to request a return. The refund will be minus our shipping costs.

For full return and refund details please read our Returns Policy page.

Yes, they require service once per year or every 500km, whichever comes first.

Our eBikes can carry up to 180kg maximum.

Absolutely. We are located in Mascot and are happy to help you work out which Flight Risk is right for you.

Not local to Sydney? Check out our Stockists page to find a Flight Risk stockist local to you.

Yes, however they cannot be completely submerged in water. And don't hose the electric parts, use a wetcloth when cleaning it.

If your throttle is not working, please follow the below steps:
• Check under the left handlebar between the hand grip and the bike.
• Make sure the switch is flipped to the right side down.
• Check your PAS: this needs to be on 1 and above for the throttle to work.

Throttle power is limited to 6km/hr due to Australian laws. Unrestricted throttle power is strictly limited to private property use.

Green - Your bike is locked to 250 Watts.
Blue - Your bike is locked to 500 Watts.
Red - Your bike is unlocked for private property use.