FAQ
Can I unlock my eBike's motor power or speed?
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You have the option to unlock your bike to its full speed or power potential.
However, be mindful of local laws, as this could restrict your bike’s use to private properties or off-road areas only.
It’s a good idea to check the speed regulations in your area, as most states prohibit speeds above 25 km/h on public roads.
Are eBikes legal to ride on the road?
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Nearly all Australian states follow guidelines based on the European standard EN15194.
In general, eBikes must:
• Not exceed 250W (with some exceptions, such as NSW, where the limit is 500W).
• Be powered solely by pedal assist, meaning the motor only operates when the pedals are in use (known as a pedelec).
• Not be operated solely by throttle.
• Not exceed a speed of 25 km/h.
• Comply with local laws, such as helmet requirements and speed limits in designated areas.
In short, eBikes are legal to ride in Australia, and you don’t need any special license to use one. However, it's always a good idea to check with your local authority for any additional regulations specific to your area.
NSW
https://www.transport.nsw.gov.au/operations/walking-and-bike-riding/e-bikes
QLD
https://www.qld.gov.au/transport/safety/rules/wheeled-devices/electric-bicycle-rules
VIC
https://www.vicroads.vic.gov.au/safety-and-road-rules/cyclist-safety/power-assisted-bicycles
SA
https://www.sa.gov.au/topics/driving-and-transport/cycling/riding-a-power-assisted-bicycle
WA
https://www.wa.gov.au/organisation/road-safety-commission/cyclists#ebike-rules
NT
https://nt.gov.au/__data/assets/pdf_file/0006/374352/v56-motorised-foot-scooters-and-power-assisted-cycles.pdf
How long is your warranty?
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All our eBikes comes with 2 Years warranty.
What we cover:
• Manufacturers Faults, defects and/or Failure.
What we don’t cover
• Exclusions for Claims, Damage, or Failures Due To:
• Misuse, including impacts, collisions, or any freestyle activities.
• Natural events such as water damage, fires, storms, or floods.
• Exposure to external factors (e.g., weather conditions) resulting in issues like rust, stains, blemishes, or similar damage.
• Damage caused by foreign objects or debris.
• Improper fitting, installation, or assembly of parts.
• Modifications, repairs, or services performed by unauthorized individuals or companies, unless explicitly approved by Flight Risk.
• Damages occurring during shipping or transit (we recommend selecting shipping insurance at checkout if needed).
• Normal wear and tear on components such as tyres, tubes, bearings, brake pads, discs, seats, and consumables (including fluids).
• Failure to maintain or service the bike according to the recommended schedule.
• Modifications or DIY installations of non-original parts or accessories not supplied by Flight Risk, or any alterations to the product from its original manufacturer specifications.
• Products won in competitions, giveaways, or exclusive promotions.
Eligibility Criteria
To be eligible to make a warranty claim you must:
• Be the Original Purchaser as listed on the Receipt.
• Lodge your Claim within the Valid Warranty Period from the Date of Receipt.
How much is delivery?
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Our delivery is completely FREE for orders over $100.
How long will it take to receive my order?
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Our eBikes require more manual handling, so delivery typically takes longer. On average, delivery to major cities takes about 5-10 days. For more remote areas, including NT, WA, and TAS, delivery may take 14 days or more.
International shipping times vary depending on the product and destination.
Returns & Refunds
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We offer a 7-day return policy for change of mind, giving you 7 days from receiving your item to request a return. The refund will be minus our shipping costs.
For full return and refund details please read our Returns Policy page.
Do eBikes require maintenance?
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Yes, they require service once per year or every 500km, whichever comes first.
What is the weight restrictions of your eBikes?
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Our eBikes can carry up to 180kg maximum.
Can I test ride a Flight Risk eBike?
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Yes! If you're in Sydney you can test ride our bikes. If not, we will have test rides available at our stockists soon.
Are your eBikes water resistant?
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Yes, however they cannot be completely submerged in water. And don't hose the electric parts, use a wetcloth when cleaning it.