Faq
Can I unlock my eBike's motor power or speed?
You have the option to have unrestricted full speed or power potential for your bike. However due to local laws, this could restrict your bike's use to private property only. It's a good idea to check the speed regulations in your area, as most states prohibit speeds above 25km/hr on public roads
Are ebikes legal to ride on the road?
Nearly all Australian states follow guidelines based on the European standard EN15194.
In general eBikes must:
• Not exceed 250W (with some exceptions, such as NSW, where the limit is 500W).
• Be powered solely by pedal assist, meaning the motor only operates when the pedals are in use (known as a pedelec).
• Not be operated solely by throttle.
• Not exceed a speed of 25 km/h.
• Comply with local laws, such as helmet requirements and speed limits in designated areas.
In short, eBikes are legal to ride in Australia, and you don’t need any special license to use one. However, it's always a good idea to check with your local authority for any additional regulations specific to your area.
NSW https://www.transport.nsw.gov.au/operations/walking-and-bike-riding/e-bikes
QLD https://www.qld.gov.au/transport/safety/rules/wheeled-devices/electric-bicycle-rules
VIC https://www.vicroads.vic.gov.au/safety-and-road-rules/cyclist-safety/power-assisted-bicycles
SA https://www.sa.gov.au/topics/driving-and-transport/cycling/riding-a-power-assisted-bicycle
WA https://www.wa.gov.au/organisation/road-safety-commission/cyclists#ebike-rules
NT https://nt.gov.au/__data/assets/pdf_file/0006/374352/v56-motorised-foot-scooters-and-power-assisted-cycles.pdf
How much does delivery cost?
Local delivery is $119 within 60km of our Mascot warehouse.
For the rest of Australia, shipping is FREE on orders over $150, nationwide.
How long is Flight Risk Warranty
All Flight Risk eBikes comes with 2 Years warranty.
What we cover:
• Manufacturers Faults, defects and/or Failure.
What we don’t cover
• Exclusions for Claims, Damage, or Failures Due To:
• Misuse, including impacts, collisions, or any freestyle activities.
• Natural events such as water damage, fires, storms, or floods.
• Exposure to external factors (e.g., weather conditions) resulting in issues like rust, stains, blemishes, or similar damage.
• Damage caused by foreign objects or debris.
• Improper fitting, installation, or assembly of parts.
• Modifications, repairs, or services performed by unauthorized individuals or companies, unless explicitly approved by Flight Risk.
• Damages occurring during shipping or transit (we recommend selecting shipping insurance at checkout if needed).
• Normal wear and tear on components such as tyres, tubes, bearings, brake pads, discs, seats, and consumables (including fluids).
• Failure to maintain or service the bike according to the recommended schedule.
• Modifications or DIY installations of non-original parts or accessories not supplied by Flight Risk, or any alterations to the product from its original manufacturer specifications.
• Products won in competitions, giveaways, or exclusive promotions.
Eligibility Criteria
To be eligible to make a warranty claim you must:
• Be the Original Purchaser as listed on the Receipt.
• Lodge your Claim within the Valid Warranty Period from the Date of Receipt.
How long will it take to receive my order?
Our eBikes require more manual handling, so delivery typically takes longer. On average, delivery to major cities takes about 5-10 days. For more remote areas, including NT, WA, and TAS, delivery may take 14 days or more.
International shipping times vary depending on the product and destination.
How much assembly is required when my Flight Risk eBike arrives?
Very little. Every Flight Risk eBike arrives 80–95% pre-assembled, so setup is quick and straightforward even if you’re not near our Mascot warehouse or an authorised stockist. We also provide step-by-step assembly videos and downloadable guides to help you finish the final touches and get riding fast.
Returns & Refunds
We offer a 7-day return policy for change of mind, giving you 7 days from receiving your item to request a return. The refund will be minus our shipping costs.
For full return and refund details please read our Returns Policy page.
Do eBikes require maintenance?
Yes. We recommend booking your first service at around 1,000km.
This initial service includes a full safety check and bike wash and is typically $120. If brake pads are required, they’re an additional $30. The service usually takes around one hour to complete.
We then recommend you bring your bike in for service every additional 1,000km or once per year.
What UL certification codes do Flight risk eBikes fall under?
Flight Risk models FR303, FR505, FR333, FR555 & FR777 fall under UL certification codes UL 2849 & EN 15194.
Flight Risk 52V/25Ah & 52V/15Ah lithium-ion battery options fall under UL 2271.
What is the weight restrictions of your eBikes?
Our eBikes can carry up to 180kg maximum.
Can I test ride a Flight Risk eBike?
Absolutely. We are located in Mascot and are happy to help you work out which Flight Risk is right for you.
Not local to Sydney? Check out our Stockists page to find a Flight Risk stockist local to you.
Are your eBikes water resistant?
Yes, however they cannot be completely submerged in water. And don't hose the electric parts, use a wetcloth when cleaning it.
How do I use the FR777 dual batteries?
Always charge and ride with both batteries installed. If one battery is lower, the system balances them by matching the less charged battery. Charging and riding with both batteries together ensures full power, range, and optimal performance every ride.
Why is my throttle is stuck at 6KM/hr?
Throttle power is limited to 6km/hr due to Australian laws. Unrestricted throttle power is strictly limited to private property use.
What does the coloured light on my bike mean?
Green - Your bike is locked to 250 Watts.
Blue - Your bike is locked to 500 Watts.
Red - Your bike is unlocked for private property use.
Why is my throttle not working?
If your throttle is not working, please follow the below steps:
• Check under the left handlebar between the hand grip and the bike.
• Make sure the switch is flipped to the right side down.
• Check your PAS: this needs to be on 1 and above for the throttle to work.
What UL certification codes do Flight risk eBikes fall under?
Flight Risk models FR303, FR505, FR333, FR555 & FR777 fall under UL certification codes UL 2849 & EN 15194.
Flight Risk 52V/25Ah & 52V/15Ah lithium-ion battery options fall under UL 2271.
ride to the rules
It’s up to you to ride within the rules. Flight Risk does not guarantee that any e-bike is “road legal” in your state or territory. We’re not liable for misuse or non-compliant riding. Always check with your local road and transport authority to make sure you’re up to date with the latest regulations before taking your ride out.
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