NEED TO LODGE A CLAIM?
whats included
Every Flight Risk eBike comes backed by a full 2-year warranty. Real quality doesn’t need a safety net, but we give you one anyway.
Coverage includes all manufacturer faults, defects, and mechanical failures — we’ve got your back.
To be eligible you must be the original purchaser as listed on the receipt.
Easily lodge your claim via our form within the valid warranty period from the date of receipt.
frequently asked questions
How do I submit a warranty claim?
Just complete the Warranty Claim Form below with your details, proof of purchase, and details of the issue. Our team will review your claim and contact you with next steps.
How do I claim if I purchased during an extended warranty period?
Submit the Warranty Application Form as usual and include your proof of extended warranty eligibility. We’ll verify and process your claim accordingly.
What happens if the bike is misused?
Misuse is not covered. This includes impacts, crashes, collisions, stunts, or any freestyle riding that causes damage.
Is damage from storms, floods, or fire covered?
Damage caused by natural events — including water damage, fires, storms, or floods — is not covered under warranty.
Does weather-related damage count as a warranty issue?
No. Weather exposure that leads to rust, stains, blemishes, corrosion, or any similar cosmetic damage is not covered.
Is damage from debris or foreign objects included?
Damage caused by rocks, debris, or any foreign objects is not covered.
Can I use my own repairer or a non-Flight Risk service?
Not without prior approval. Any repairs, modifications, or servicing done by an unauthorized individual or company voids the warranty unless Flight Risk has expressly approved it beforehand.
What if parts are installed incorrectly?
Improper assembly, incorrect installation, or poorly fitted parts are not covered by the warranty.
Is shipping or transit damage covered?
Damage that occurs during shipping or transit is not covered. We recommend selecting shipping insurance at checkout if needed.
Are wear-and-tear items included in my warranty?
Normal wear and tear on parts like tyres, tubes, bearings, brake pads, discs, seats, and consumables (including fluids) is not covered.
What if I don’t keep up with servicing or maintenance?
Failure to maintain or service the bike according to the recommended schedule is not covered.
Can I install my own accessories or modify the bike?
DIY installations, non-original parts, aftermarket accessories, or any modifications that alter the product from its original manufacturer specifications are not covered.
Can I claim warranty on a Flight Risk I've won?
Products won through competitions, giveaways, or exclusive promotions are not eligible for warranty coverage.
SUBMIT YOUR CLAIM
KEY Features
2 Year Warranty
ALL inclusive 2 year warranty on all ebikes.
UL CERTIFIED
UL Certified bikes & ST Charger built to the highest quality standards, offering fast and safe charging.
Real-Time GPS
Live 4G GPS tracking, lost bike recovery and live bike position vs owner position.
First-to-market anti-theft
Geo-fencing, movement alerts and remote shut-off.
Control power output
Switch between 250W, 500W and off-road; All Password protected via the Escape App.
4 Piston Tektro Hydraulic Disc Brakes
First-to-market on select models: FR333, FR555, FR666, FR777 & FR888.
Custom dual suspension
Front Exsho Suspension & mid suspension DNM on select models meaning more comfortable dual rides.
Rider insights & community
Invite others to ride, create groups and share rider rankings.
Front & Rear Blinkers
Only ebike in Australia to have integrated front and rear blinkers for added road safety.
Stand-out design
Designs that blur the line between art and engineering - made to escape and be seen.
National service network
National reseller and service network, including local customer service out of our Mascot HQ.
Australian owned
Family owned business with Mascot HQ, opened 7 days.
