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warranty

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How long is your warranty?

All our eBikes come with 2 Years warranty.
What we cover: Manufacturers Faults, defects and/or Failure.

What we don't cover:

- Exclusions for Claims, Damage, or Failures Due To: Misuse, including impacts, collisions, or any freestyle activities.

- Natural events such as water damage, fires, storms, or floods.

- Exposure to external factors (e.g., weather conditions) resulting in issues like rust, stains, blemishes, or similar damage.

- Damage caused by foreign objects or debris. Improper fitting, installation, or assembly of parts.

- Modifications, repairs, or services performed by unauthorized individuals or companies, unless explicitly approved by Flight Risk.

- Damages occurring during shipping or transit (we recommend selecting shipping insurance at checkout if needed).

- Normal wear and tear on components such as tyres, tubes, bearings, brake pads, discs, seats, and consumables (including fluids).

- Failure to maintain or service the bike according to the recommended schedule.

- Modifications or DIY installations of non-original parts or accessories not supplied by Flight Risk, or any alterations to the product from its original manufacturer specifications.

- Products won in competitions, giveaways, or exclusive promotions.

Eligibility Criteria

To be eligible to make a warranty claim you must:

- Be the Original Purchaser as listed on the Receipt.

- Lodge your Claim within the Valid Warranty Period from the Date of Receipt.

KEY Features

2 Year Warranty

ALL inclusive 2 year warranty on all ebikes.

UL CERTIFIED

UL Certified bikes & ST Charger built to the highest quality standards, offering fast and safe charging.

Real-Time GPS

Live 4G GPS tracking, lost bike recovery and live bike position vs owner position.

First-to-market anti-theft

Geo-fencing, movement alerts and remote shut-off.

Control power output 

Switch between 250W, 500W and off-road; All Password protected via the Escape App.

4 Piston Tektro Hydraulic Disc Brakes

First-to-market on select models: FR333, FR555, FR666, FR777 & FR888.

Custom dual suspension

Front Exsho Suspension & mid suspension DNM on select models meaning more comfortable dual rides.

Rider insights & community

Invite others to ride, create groups and share rider rankings.

Front & Rear Blinkers

Only ebike in Australia to have integrated front and rear blinkers for added road safety.

Stand-out design

Designs that blur the line between art and engineering  - made to escape and be seen.

National service network

National reseller and service network, including local customer service out of our Mascot HQ.

Australian owned

Family owned business with Mascot HQ, opened 7 days.